Empower Transactions • Remote •
A Director of Transaction Operations is responsible for ensuring seamless execution of all transactions from contract to close while leading and developing a high-performing team of Transaction Coordinators. Their duties include overseeing transaction workflows, training and mentoring team members, coordinating with agents and industry partners, and developing processes that ensure consistency and compliance across all deals. We believe that you will achieve success by elevating team performance, refining operational systems, and ensuring every transaction exceeds client expectations.
Responsibilities
- Oversee all transactions from contract to close, ensuring accuracy and timely completion
- Train, mentor, and support Transaction Coordinators to elevate individual and team performance
- Coordinate with agents, clients, escrow officers, lenders, and other stakeholders to keep deals on track
- Develop and refine processes, workflows, and training materials to ensure consistency and compliance
- Monitor and manage the transaction performance of all team members
- Serve as escalation point for complex transaction issues and client concerns
- Build and maintain strong relationships with agents and industry partners
- Implement quality assurance measures to maintain service excellence
- Prepare reports that keep management informed of transaction metrics, team performance, and operational improvements
- Collaborate with leadership to identify growth opportunities and process enhancements
- Handle all team management including hiring, onboarding, performance reviews, and development planning
- Stay current on real estate regulations, market trends, and industry best practices
Qualifications
- 3+ years of transaction coordination or management experience in residential real estate
- Real estate license preferred but not required
- Strong knowledge of real estate platforms such as SkySlope, Dotloop, DocuSign, and similar transaction management systems
- Exceptional communication and leadership skills with proven ability to mentor and develop teams
- Passion for teaching, coaching, and helping others succeed
- Outstanding organizational skills with ability to manage multiple priorities simultaneously
- Problem-solving mindset with attention to detail and commitment to excellence
About Empower Transactions
We are the team that solves the Admin equation of Residential Real Estate. The Empower team realized that the majority of Realtors enjoy working with clients to help them buy and sell properties while they are not fond of doing paperwork. With this in mind, we created Empower Transaction Management. We save Realtors time during the contract to close and listing processes so they can focus on building relationships and increasing sales. With our state-of-the-art processes, we are able to give Realtors a team to help them win listings and wow clients. Our team has helped increase Realtor production from 3 to 10 times within a 12-month period of time. Having a powerful team like Empower behind them also helps increase repeat and referral business by 300 percent within the first year.